IVR | PBXPlus by 500apps

 To engage with customers, provide them with information, and route their calls, IVR, PBXPlus by 500apps creates automated phone systems.

IVR

An automated phone system called an Interactive Voice Response (IVR) system can be used by businesses to engage with customers. Customers can access information or services via voice commands or the keypad on their phones. IVR systems are efficient and cost-effective while providing a great customer experience. Using an IVR system, businesses can provide clients self-service options such as checking account balances, processing payments, and scheduling appointments. An IVR system can be used for automated outbound dialing and customer surveys.

Utilize the IVR for support and assistance. IVR can aid in increasing call resolution rates.

Create IVR menu options for inbound dialers and relate the selected option to a specified action.

Features of IVR

Prioritized Flows

Flows can be used to create an IVR that engages callers in dialogue based on their responses. These pre-defined flows allow you to save time by creating efficient communication.

Customizations

The complex to basic flows can be expanded or changed. Create distinct IVR paths to entice clients to take action based on their inputs.

Call Segmentation

To respond to client inquiries, quickly route calls to the appropriate department. Ensure that calls are addressed swiftly and effectively.

Easy Call Routing

may create call flows and connect innumerable numbers in a virtual extension to route calls to any place inside your organization.

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